Support Workbench

SubscribersTicket queueOutage board
Operational admin control dashboard

Resolve subscriber issues faster with one outage-aware support workspace.

Search a subscriber, review service and billing health, spot linked outages, and open a ticket without losing context.

Shift focus

Built for support and operations teams that need clean handoffs, status visibility, and faster resolution times.

Active subscribers
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Healthy accounts currently on-network.

Open tickets
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New, triage, in-progress, and waiting states.

Current outages
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Investigating, identified, monitoring, or scheduled.

Past-due billing
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Accounts that may need a billing conversation.

Latest network pulse

Outage watch

Keep the ops picture visible while agents work subscriber conversations.

Outage visibility follows role permissions. Ask an administrator if you need outage access here.

Step 1

Find a subscriber

Search by account number, full name, email address, or phone.

Matches

Subscriber results

0 found
Start with a quick lookup, then select a subscriber to open the support context.

Quick links

Subscriber accountsSupport ticket queueOutage communications

Open a subscriber support session

Search a subscriber to see service status, billing, related outages, and a guided ticket composer in one place.